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Service Guarantee

Asteriahair insists on the concept of “Reasonable Price, Trusted Quality”,  devote to provide best quality human virgin hair and trusted customer service. We focus on the combination of customer experience and product sales, listen to our customers through various channels of sharing and interactive communication, improve the quality of products and services. Choose Asteriahair team, enjoy your shopping time. Join us, discover different versions of you!

Pre-sale Service 

1. Honest products description—All of our products description is honest and all pictures you see in your store are real shot.

2. 12 hours onlineWe will reply you within 5 working hours and answer all the questions honestly with patience.

3. Quick massages replyWe check emails and massages within 5 working hours, answer your questions ASAP.

4. Considerate packages tracking serviceWe give your tracking number at first time when we send the hair out.

After Sale Service

1. Service guidanceIf you have any problems about the hair, contact us at first time.

2. Timely and effective responseWe will try our best to help you solve your problems.

3. Reasonable return policyResponsible for the goods that are not non-artificial damaged, and sent by wrong type, color, or length within 15 days.

4. Professional after-sale servicePerfect return and exchange service as well as refund system, providing the best after-sale guarantee for you.


 All the products provided by Asteriahair store will be commissioned to the third-party professional logistics companies or Courier Company for delivery. If customers are dissatisfied with our service or delivery, please contact us.

Asteriahair and logistics partners will take the risk of product damage in the process of logistics services.

After you receive the goods, Asteriahair strongly recommends that you check the appearance, quantity, accessories and other aspects of the goods carefully. Asteriahair will always focus on customer experience, properly handle service issues during use.



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