Asteriahair is always there with you！
We are pleased to accommodate returns and exchanges within 15 days on all sets that have not been opened, worn, or tampered with.When you receive the order. If the hair quality&hair color&hair length is not right, please e-mail us at firstname.lastname@example.org to initiate your return and we will be more than happy to assist you further.
Under these conditions, return are accepted:
1.The items are not used, with its original status.
2.Within 15 days counted from the day package delivered.
3.The buyer bears shipping back cost, except when wrong items are sent or there’s obvious quality problem when delivered.
4.The case that returning items without contacting the seller is not accepted.
5.Contact customer service to start return process.
Here are some FAQ in regards to our return policy:
1. How do i make a return?
Easy: e-mail us at email@example.com and let us know your order number. We will then provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you have the qualify for a refund. Note: we highly recommend to ship your set via a trackable shipping option, as that can greatly expedite the process.
2. What is the return period?
We will provide a refund period on unopened hair extensions within 15 days of the date that you receive your hair extensions.
3. Why are Asteriahair extensions non-returnable if opened?
Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all our customers. We are not alone - other hair extensions suppliers do not allow returns of opened items for the same reasons.
4. Do i have to pay for the shipping of my return?
Yes, you are responsible for all return shipping costs. We recommend that you send your return with a tracking option, because Asteriahair will not be responsible for lost returns. Note: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.
5. May i return my Asteriahair without contact you or getting an RMA(Return Merchandise Authorization)?
No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your refund. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
6. When will i receive my refund?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.
7. How may i contact you?
Please contact us by e-mail at firstname.lastname@example.org. The Asteriahair team operates 6 days a week, 12 hours a day. We always guarantee a response within 12 working hours and will be happy to help you!