We are pleased to accommodate returns and exchanges within 30 days on all sets that have not been worn or tampered with. When you receive the order. If the hair quality&hair color&hair length is not right, please e-mail us at firstname.lastname@example.org to initiate your return and we will be more than happy to assist you further.
Under these conditions, returns are accepted:
1. The items are not used, with their original status.
2. Within 30 days counted from the day package was delivered.
3. Item is not on a flash sale or limited sale.
1. The buyer bears shipping back cost, except when wrong items are sent or there’s an obvious quality problem when delivered.
2. The case that returning items without contacting the seller is not accepted.
3. USA client, please Ship it via USPS, and inform us of the return tracking number by email: email@example.com, return the package without informing us of the tracking number, or the item returned is not the same as the one we sent, we aren't able to help you with the refund.
If you're planning to go to the return address to return it, pls contact us in advance to get the opening hours of the warehouse.
4. Customers from other countries, like the UK, CA, etc, please contact customer service by email: firstname.lastname@example.org to start a return process and get the return shipping address.
5. Please don't return the package to the sender address listed on the package.
6. The refund would be made in 1-2 Business days the way it's paid after we get the return package and have the item checked, we will keep you updated by email on the refund process. The refund usually takes a different time back to your account/card, payment made by Paypal balance would be back immediately, other payment methods, the time you get the refund differs, please contact the card/bank to check.
7. Flash sale or limited sale items are final sale, no return/exchange/refund accepted.
How may I contact Asteria Hair?
Please contact us by e-mail at email@example.com.
We always guarantee a response within 24 working hours and will be happy to help you!
Asteria Hair is not responsible for any damages or issues after customers' use.
Issues include but are not limited to, dying of the hair, over-bleached the knots, too much heat, high-temperature water, usage of harsh products, and poor maintenance.
Asteria has a professional hairstylist team that could help solve the issue if can be solved but might would have a certain service fee charged.
Thank you for your cooperation!